Petnow commitment to privacy!
Protecting your privacy is important to us and we recognize that your information must responsibly be used. The following statement will help you understand how Petnow collects, uses, safeguards your personal information and what rights you have regarding them.
This is the Privacy Statement of Petnow LLC, hereinafter Data Controller, as the operator of the website available at Petnow.org.
In this Privacy Statement, we lay down our practice pertaining to the management of personal data included in the Customer Database of the site, organizational and technical measures taken to protect data, and information given of the rights of data subjects and the enforcement of such rights.
We respect your rights to privacy. In consideration of these rights and fully respecting the provisions of Regulation 2016/679 of the American Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation, hereinafter: GDPR), we manage and record data given voluntarily by registered Customers only in the extent for which they gave their explicit consent.
1. DATA CONTROLLER’S INFORMATION
Registered office: 2200 Monor, Kossuth L utca 77. 1. em. 4.
Commercial register number: Cg.13-09-118817
Name of the authority registering the Company: Budapest American Pet Org (Budapest Environs Regional Court)
Data Controller’s tax identification number: 1956900-2-13
Data Controller’s telephone number: +36 30 324-5524
Data Controller’s email address: firstname.lastname@example.org
2. MANAGED DATA
Visitors may visit the website without disclosing their identity or providing any personal information. To purchase or order a selected dog, you will provide personal data. Registration is not required for submitting an order. Petnow requires only such data that qualify as personal data (pursuant to the definition included in Point 1, Article 4 of GDPR). Data submitted by you will be recorded in Petnow Website Customer Database.
Personal data to be provided by Customers:
- name, company name
- email address
- telephone number
- mobile number
- shipping address (zip code, city, street, number)
- billing address if different from the shipping address
In the Customer Database, Customer’s buying habits are recorded including:
- time of purchases
- amount of purchases
- purchased goods
- shipping method
Data recording and management will be done on the basis of your voluntary, informed and explicit consent. Before confirming an order, you are given the opportunity to review and accept this Privacy Statement. In order to submit an order, you will review and accept the Privacy Statement.
3. LEGAL GROUND OF DATA MANAGEMENT
Data management will be carried out on the basis of your voluntary consent or when processing is necessary for the performance of a contract.
4. PURPOSE OF DATA MANAGEMENT
Pets Us will manage personal data and buying habits recorded in the Website Customer Database to
- fulfill the orders submitted through the website,
- manage warranty claims pertaining to dogs (complaints, replacement),
- provide additional services and discounts based on purchases,
- develop and improve services and products,
- send newsletter,
- record and analyze buying habits to reach all these ends.
Pets Us may not use personal data for any other purpose than indicated. Each phase of data management will comply with this purpose.
5. ACCESS AND DISCLOSURE TO THIRD PARTIES
Some of our services and features require that we share information with other users or at your request. We may also share your information with a number of trusted external service providers for certain technical data analysis, processing and/or storage offerings or newsletter management. These service providers are carefully selected and meet high data protection and security standards.
We shall not disclose personal data to third parties in any event without your explicit consent, with the exception of cases prescribed by law or required by administrative proceedings, or if we use subcontractors (accounting, courier or postal service providers) to meet our contractual obligations. In the latter case, the subcontractor performing delivery services are bound by contractual terms to use your data only to fulfill contractual obligations. Subcontractors are not entitled to keep such data or disclose them to third parties for further use in any manner.
By registering on the mailing list or for the newsletter, your email address will be added to the contact list of those who may receive email messages containing information of commercial or promotional nature concerning Pets Us. Your email address might also be added to this list as a result of making a purchase. We may also store additional information you give us (eg. first name, last name, breed you are looking for) to provide extra services.
If you receive emails from us, we may use certain analytics tools, to capture data such as when you open our email or click on any links or banners our email contains. This data helps us to gauge the effectiveness of our communications and marketing campaigns.
We use Sales Autopilot LLC.’s (registered office: 1024 Budapest, Margit krt. 31-33, félemelet 4-5.) service as Data Processor for managing our subscriber lists and sending letters.
You can opt-out from our newsletter anytime by clicking ‘unsubscribe’ in the email’s footer or by sending an email to email@example.com
8. ADVERTISING AND ANALYTICS
This website uses Google Analytics and Google AdWords.
Google Analytics is a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google to help us understand our website traffic and website usage. To prevent their data from being used by Google Analytics, you can download Google’s opt-out browser addon by following this link
Google AdWords has free conversion tracking features on certain pages. If you contact us online, the destination page will have code on it that will help us understand the path you took to arrive on that page.
Google is certified under the Privacy Shield Agreement and thus guarantees compliance with European data protection legislation. You can read more about it by following this link
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You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link
We use the “visitor action pixels” from Facebook on our website.
This allows user behavior to be tracked after they have been redirected to our website by clicking on a Facebook ad. This enables us to measure the effectiveness of Facebook ads for statistical and market research purposes. The data collected in this way is anonymous to us, i.e. we do not see the personal data of individual users. However, this data is stored and processed by Facebook, which is why we are informing you, based on our knowledge of the situation. Facebook may link this information to your Facebook account and also use it for its own promotional purposes, in accordance with Facebook’s Data Usage Policy.
You can object to the collection of your data by Facebook pixel, or to the use of your data for the purpose of displaying Facebook ads by contacting this address.
Facebook is certified under the Privacy Shield Agreement and thus guarantees compliance with European data protection legislation. You can read more about it by following this link.
9. DURATION OF DATA MANAGEMENT
We generally retain your personal information for as long as is necessary for the performance of the contract between you and us and to comply with our legal obligations. This is usually until the expiration of warranty, that is a maximum of 10 years, or until data subjects’ request to erase data.
10. DATA PROTECTION MEASURES
Data of the Customer Database are stored on Pets Us computer system.
IT tools selected by Petnow and Data Processors are used to provide data management, data processing and data security. These systems ensure that data may be recorded, read, transferred, modified or deleted only by persons with appropriate authorization. The tools also guarantee that the integrity of data is preserved during processing.
Petnow will inform you that electronic messages transferred via the Internet are vulnerable to threats, which may result in fraudulent activities, information disclosures or modifications.
11. YOUR RIGHTS PERTAINING TO THE MANAGEMENT OF YOUR PERSONAL DATA
You may exercise any of the rights described in this section by sending an email to firstname.lastname@example.org Please note that we may ask you to verify your identity before taking further action on your request.
Managing Your Information
You may access and update some of your information through your Account settings.
Rectification of Inaccurate or Incomplete Information
You have the right to ask us to correct inaccurate or incomplete personal information concerning you.
Data Access and Portability
You are entitled to request copies of your personal information held by us in a structured, commonly used, and machine-readable format and/or request us to transmit this information to another service provider (where technically feasible).
If you no longer want us to use your information to use our service, you can request that we erase your personal information. Please note that if you request the erasure of your personal information:
- We may retain some of your personal information as necessary for our legitimate business interests, such as fraud detection and prevention and warranties.
- We may retain and use your personal information to the extent necessary to comply with our legal obligations. For example, we may keep some of your information for tax, legal reporting and auditing obligations.
Petnow will inform Customers that erased data may not be recovered and if it is erased within 10 years, warranty claims cannot be enforced.
Withdrawing Consent and Restriction of Processing.
Where you have provided your consent to the processing of your personal information, you may withdraw your consent at any time by sending an email to Petnow specifying which consent you are withdrawing. Please note that the withdrawal of your consent does not affect the lawfulness of any processing activities based on such consent before its withdrawal. Additionally, you have the right to limit the ways in which we use your personal information, in particular where (i) you contest the accuracy of your personal information; (ii) the processing is unlawful and you oppose the erasure of your personal information; (iii) we no longer need your personal information for the purposes of the processing, but you require the information for the establishment, exercise or defence of legal claims; or (iv) you have objected to the processing pursuant to the next section.
Objection to Processing
You have to right to require Petnow not to process your personal information for certain specific purposes (including profiling) where such processing is based on legitimate interest. If you object to such processing, we will no longer process your personal information for these purposes unless we can demonstrate compelling legitimate grounds for such processing or such processing is required for the establishment, exercise or defence of legal claims.
12. ENFORCEMENT OF RIGHTS
In the event Customer feels that Data Controller violated his rights to privacy, he may enforce his rights by turning to a civil court or to the National Authority for Data Protection and Freedom of Information. Act CXII of 2011 on Information Self-Determination and Freedom of Information includes detailed provisions for these proceedings and for the obligations of Data Controller.
In the event you feel that Pets Us violated your rights to privacy, you may enforce your rights by turning to a civil court or to the National Authority for Data Protection and Freedom of Information
National Authority for Data Protection and Freedom of Information
Address: 1125 Budapest, Szilágyi Erzsébet fasor 22/C.
Postal address: 1530 Budapest, Pf.: 5.
Phone number: +36 1 3912 1400
Fax: +36 1 391 1410
You may object to the processing of your personal data, if processing or disclosure is carried out solely for the purpose of discharging Petnow legal obligation or for enforcing the rights and legitimate interests of Petnow, the recipient or a third party, unless processing is mandatory; if personal data is used or disclosed for the purposes of direct marketing, public opinion polling or scientific research; and in all other cases prescribed by law.
In the event of objection, Petnow will investigate the cause of objection within the shortest possible time inside a fifteen day time period, adopt a decision as to merits and will notify you in writing of its decision. If, according to the findings of Petnow, your objection is justified, we will terminate all processing operations (including data collection and transmission), block the data involved and notify all recipients to whom any of these data had previously been transferred concerning the objection and the ensuing measures, upon which these recipients will also take measures regarding the enforcement of the objection. If you disagree with the decision taken by Petnow, or if we fail to meet the deadline specified for making the decision, you may turn to court within thirty days of the date of delivery of the decision or from the last day of the time limit.
Budapest, Hungary, May 24, 2018